If during login you’re notified “This account is currently signed in” and you’re the account holder you can select “Force Log in” to end the remote session. You can then change your user password to prevent unauthorized usage. You can...
If your session has ended with a “This account has been logged in elsewhere” message and you are the account holder, enter your username and password and select “Force Log in” to end the remote session. You can then change your user...
Are you getting the’ Visit SketchAndCalc on the web’ message? The temporary solution is to login on the webapp via a desktop browser and then choose ‘Logout’ from the main menu. Returning to iOS you’ll now be able to login without the error...
Login via a desktop browser and visit: Menu > Settings > Account Update your password by typing your current password into the password field and select next. You’ll then be prompted to enter your new password twice to confirm. If this FAQ...
Visit: Menu > Settings > Account Update your email address by typing your new address into the email field and select update. You’ll be prompted to confirm by typing in your new address for a second time. If this FAQ didn’t answer...
Payment details are not stored nor do they pass through any of SketchAndCalc’s systems. Our chosen payment provider ‘Stripe’ has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the...
Change between plans at any time by following the instructions to unsubscribe. Once your current plan has come to an end (start of next billing cycle) login with the same email address and password and you’ll be prompted to choose a new plan when...
If your credit card has changed for whatever reason you can update it here, or from inside the app by visiting: Menu > Settings > Account Select ‘Update Payment Method’. You’ll then be prompted to enter your new card details...
Upon canceling your annual subscription the balance of the plan will be prorated monthly, based on the date of cancellation. A refund for the remaining months will be offered and credited to the card on file. Refund request must be made by email...
It’s easy to cancel a subscription. If you’re logged out you can unsubscribe at any time from this link. If you’re logged in from a desktop browser you can visit: Menu > Settings > Account Select the...
Real customers start with real emails – We validate all email addresses to prevent account fraud, protect our sender reputation and the quality of our data. We are committed to keeping your e-mail address confidential. We do not sell...
You have a right to “be forgotten” meaning have all data related to your account deleted. This includes saved calculations and imported images. Trialist If you’ve trialed SketchAndCalc but chose not to subscribe you can send an email from the...