Can’t find emails from SketchAndCalc?

Follow these steps to improve deliverability of emails from SketchAndCalc.

Step 1

Search all emails in your account for the term SketchAndCalc without spaces.

Important: Many email clients / providers do not allow searching of messages in the Spam or Junk folder.

If you do find emails from SketchAndCalc in Spam or Junk, move them into your Inbox or mark them as not Spam, this tells the Spam filters that emails from SketchAndCalc are valid.

Instructions on how to recover messages from the Spam folder are below:

MS OutlookWatch this short video.

Outlook.comWatch this short video.

Gmail – Follow these instructions or Watch this short video.

Yahoo – Follow these instructions or Watch this short video.

Apple Mail – Visit Mail > Preferences > General > When searching all mailboxes, include results from Junk. Search again and mark the email as not junk.

iPhone / iPad Mail – Check manually by visiting Mailboxes > Junk.

AOLWatch this short video.

If you don’t see your email provider listed above search for “find messages in spam folder <provider name>

 

Step 2

Add the @sketchandcalc.com domain or support@sketchandcalc.com address to your email Whitelist.

MS OutlookWatch this short video.

Outlook.comWatch this short video.

GmailWatch this short video.

YahooWatch this short video.

Apple MailWatch this short video.

AOLWatch this short video.

A more comprehensive list can be found here.

 

Step 3

If you have an Email / IT team that manages email for you, ask them to whitelist the @sketchandcalc.com domain.

 

If after following these three steps you are unable to receive email from us please contact us at support@sketchandcalc.com

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