How can I change my password?

Posted October 8, 2017 by Elliott Dobbs 658 0

Login via a desktop browser and visit: Menu > Settings > Account Update your password by typing your current password into the password field and select next. You’ll then be prompted to enter your new password twice to confirm. If this FAQ...

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How can I update my email address?

Posted October 7, 2017 by Elliott Dobbs 691 0

Visit: Menu > Settings > Account Update your email address by typing your new address into the email field and select update. You’ll be prompted to confirm by typing in your new address for a second time. If this FAQ didn’t answer...

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How are my payment details secured?

Posted October 6, 2017 by Elliott Dobbs 478 0

Payment details are not stored nor do they pass through any of SketchAndCalc’s systems. Our chosen payment provider ‘Stripe’ has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the...

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How can I change between billing plans

Posted October 6, 2017 by Elliott Dobbs 414 0

Change between plans at any time by following the instructions to unsubscribe. Once your current plan has come to an end (start of next billing cycle) login with the same email address and password and you’ll be prompted to choose a new plan when...

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How can I update my payment method?

Posted October 6, 2017 by Elliott Dobbs 655 0

If your credit card has changed for whatever reason you can update it here, or from inside the app by visiting: Menu > Settings > Account Select ‘Update Payment Method’. You’ll then be prompted to enter your new card details...

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What is your cancellation policy

Posted October 5, 2017 by Elliott Dobbs 622 0

Upon canceling your annual subscription the balance of the plan will be prorated monthly, based on the date of cancellation. A refund for the remaining months will be offered and credited to the card on file. Refund request must be made by email...

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How do I unsubscribe?

Posted October 4, 2017 by Elliott Dobbs 717 0

It’s easy to cancel a subscription. If you’re logged out you can unsubscribe at any time from this link. If you’re logged in from a desktop browser you can visit: Menu > Settings > Account Select the...

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How does SketchAndCalc protect my email address

Posted October 4, 2017 by Elliott Dobbs 496 0

Real customers start with real emails –  We validate all email addresses to prevent account fraud, protect our sender reputation and the quality of our data. We are committed to keeping your e-mail address confidential. We do not sell...

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How can I delete my data?

Posted October 3, 2017 by Elliott Dobbs 648 0

You have a right to “be forgotten” meaning have all data related to your account deleted. This includes saved calculations and imported images. Trialist If you’ve trialed SketchAndCalc but chose not to subscribe you can send an email from the...

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How much does it cost?

Posted October 3, 2017 by Elliott Dobbs 1771 0

To view our pricing in your currency click here. User AccountsThere are two Subscription options and a Pay-As-You-Go plan for infrequent use. Based on usage you can choose from the following: Project – a monthly recurring subscription. Pro...

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When will I be billed?

Posted October 3, 2017 by Elliott Dobbs 567 0

With Pay-As-You-Go there are no monthly subscription payments. You pay only for the day or days you use SketchAndCalc during the course of a single month. Example in USD: (For prices in your local currency click here.) Sign up on Sept 3rd, and...

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How long is the free trial?

Posted October 2, 2017 by Elliott Dobbs 1275 0

The free trial lasts 1 hour and is designed to help you decide if SketchAndCalc meets your needs. If you need fast, accurate, area calculations of complex irregular shapes you’ll have the opportunity to sign up for a plan at the end of the...

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